Many of our products are handmade, natural and organic and may feature slight defects due to this nature.
All pieces are carefully hand picked and checked before dispatch.
Please know our pottery is traditionally hand made and placed in a woodfire kiln, the lovely changes in colour that marble the surface of our terracotta pieces is something we love and to be expected as no vessel is the same.
Please consider your order carefully as once an order is submitted,
we are unable to change or cancel it as our goods are made to order.
We allocate stock to orders based on date paid, not the date the order was placed.
Unfortunately we are unable to hold stock for unpaid orders.
Once we recieve your order and payment, we will move to dispatch all available stock immediately.
We will automatically split your order so your goods are not held back due to a backorder item,
please let us know if you would not like your order split.
We will ship within 3 business days for all goods in stock. once the goods are dispatched please allow up to 10 business days for your order to arrive, depending on your location within Australia.
Returns / Damages
McMullin & co. do not provide refunds for change of mind however we can provide you with a credit .
If in the event a product is damaged or faulty, please contact us immediately at firstname.lastname@example.org with your invoice number, name, contact details and photos within 72 hours of receiving your order and we will organise an appropriate course of action.
Change of mind returns (in exchange for store credit) need to be posted at the cost of the sender, products need to be recieved in as new condition for resale and be received back into stock before a credit can be issued.
We are so happy to help by providing products for photoshoots and events to our Trade customers.
There is a 10% charge for the value of the goods to cover our handling and packaging.
Should any of the products break or get damaged during a loan, the Wholesale value OR a repair fee is chargable.