Support

Welcome to McMullin & co. To assist with your purchase we have outlined our terms and conditions below.

If you have any questions that we can help with, please email our customer care team at hello@mcmullinandco.com

CURRENCY

All amounts listed on the website are in Australian Dollars (AUD)

PRODUCT VARIATIONS

Many of our products are handmade, natural and organic and may feature slight variations due to this nature.

Antiques Our Antique items are unique, pre-loved pieces and as such will show signs of use. Some pieces are imperfect and will have individual variations and characteristics that are not considered a fault to the product. Items are sold as is and while we endeavour to provide accurate descriptions regarding the wear and recommended use for each product, variations may occur and should be expected. We will not be liable to you for any such variations or inconsistencies and encourage you to view the items prior to purchase at our Botany warehouse should you have any concerns.

Ceramics are traditionally handmade and placed in a woodfire kiln, every effort is made to ensure there is minimal colour variations to our ceramic pieces, however, it is something that we love and can be expected. Please note our natural terracotta ceramics are not watertight. We love styling dried flowers in ours, but for fresh flowers please place a watertight container inside the vessel or select one of our glazed vessels.

Teak & Cane are long-lasting materials which feature natural colour and grain variations. We suggest keeping these materials out of direct sunlight as it will cause fading overtime. Applying a natural oil or beeswax every 6 months will help maintain the materials over time. See our Product Care guide for more information.

ORDER PROCESS

Please consider your order carefully as once an order is submitted, we are unable to provide a refund.

Quotes are valid for 7 days from the issued date. After 7 days, your quote will become invalid and will be cancelled if confirmation has not been received or we haven’t received further contact from you. We are unable to hold stock for quotes.

New orders are valid for 7 days from the issued date. After 7 days your order will become invalid and cancelled if payment or remittance has not been received to confirm the order. Unfortunately, we are unable to hold stock for unpaid orders. Please note we allocate stock to orders based on date paid, not the date the order was placed.

DISPATCH & LEAD TIME

Arrival dates for pre-order products listed on our website are estimated only and can vary due to global supply chain, and the nature and production time of our goods.

If any of the items on your order are on pre-order your order may be split so the in-stock item/s can be sent to you. If an item is missing it is likely your package has been separated into two shipments. If this is the case, you will receive two tracking numbers from us. Once your order has been dispatched you will receive an email with your tracking number.

In Stock items

This means your item is currently in stock in our Sydney warehouse and will be dispatched by our warehouse team within 10 business days of the date your order is placed, excluding lamps. If your order includes pre-order items arriving within the same month, your order will be held until they arrive so that all items can be sent together. Ceramic Lamps advertised as In Stock will be wired and dispatched within 15 business days of the date your order is placed. This is to ensure compliance with Australian Standards. Once dispatched, your item will be collected by our third-party courier service. As such, delivery times may vary depending on location and the courier service selected.

Pre-order items

For pre-ordered items we are only able to notify the expected arrival date into our Australian warehouse Your items will be dispatched from our warehouse by the end of the month listed on the product page at the time of placing your order. For example, if you the website starts "Pre order arrival - June " than you can expect your goods to be dispatched to you by the 30th June. The date the goods arrive at our warehouse is subject to change due to its reliance on many factors, sometimes resulting in unexpected delays As much as possible we will update you by email on any changes to the arrival date. Should you have any concerns or need to change your delivery address please email us at hello@mcmullinandco.com

DELIVERY

A street address for delivery must be provided at the time of placing the order, we are unable to deliver to a PO Box.

Should your delivery address change, it is your responsibility to let us know prior to dispatch by emailing hello@mcmullinandco.com. If your order is sent to the incorrect address and returned to McMullin & co, a redelivery fee may apply.

McMullin & co reserves the right to request extra freight contributions for remote/rural areas or for large/heavy orders.

For items delivered by courier, delivery is deemed to be effective when the delivery company receives a signed receipt or delivery docket confirming that the goods were received. If the delivery is attempted to your address and no one is able to sign for it, then the delivery company will transfer it to a nearby depot and leave a card with a number to call to arrange a re-delivery.