Many of our products are handmade, natural and organic and may feature slight defects due to this nature. All pieces are carefully hand picked and checked before dispatch.
Ceramics are traditionally handmade and placed in a woodfire kiln, every effort is made to ensure there is minimal colour variations to our ceramic pieces, however, it is something that we love and can be expected. Please note our natural ceramics are not water tight. We love dry flowers in ours but for fresh flowers please place a water tight container inside the vessel.
Teak & Cane are also a natural materials which may also have colour variations. We suggest keeping these material out of direct sunlight as it will cause fading overtime. Applying a natural oil or beeswax will help maintain the materials over time.
ETA dates listed on our website are estimated only and can vary due to the nature and production time of our goods.
Please consider your order carefully as once an order is submitted, we are unable to change or cancel it as our goods are made to order. We allocate stock to orders based on date paid, not the date the order was placed. Unfortunately we are unable to hold stock for unpaid orders.
Once we receive your order and payment, we will move to dispatch all available stock immediately. Most orders are fulfilled from our warehouse which can take up to 10 business days to dispatch. If stock is not available your order may be split. If an item is missing it is likely your package has been separated in to two shipments. If this is the case, you will receive two tracking numbers from us. Once order have been dispatched you will receive an email with your tracking number.
Please note due to COVID-19, our couriers are experiencing delays due to high demand and limited flights.
They have advised that it will now take up to 7-15 business days to receive your parcel. All items will be shipped via courier. Delivery is deemed to be effective when the delivery company receives a signed receipt or delivery docket confirming that the goods were received. If the delivery is attempted to your address and no one is able to sign for it, then the delivery company will transfer it to a nearby depot and leave a card with a number to call to arrange a re-delivery.
RETURNS & EXCHANGE POLICY
We want you to love your purchase, so if you're not completely happy, you may return your product within 14 days of purchase for a store credit provided it is in unused condition with all the original packaging. We will not accept any returns without it's original packaging. If in the event a product is faulty, please contact us at firstname.lastname@example.org with your invoice number, name, contact details and photos within 24 hours of receiving your order and we will organise an appropriate course of action.
If a product is delivered damaged, please contact us at email@example.com with your invoice number, name, contact details and photos on the day of receiving your goods to qualify for a replacement as these are the terms with our courier services.
Sales items purchased during a promotion or our sample sales are a final sale. No exchanges or returns of sale items are accepted at any time.
International returns: We will not accept any international returns.
Refunds: Refunds are not available for change of mind or sale items, we are happy to offer you a store credit.
OUR INTELLECTUAL PROPERTY
Unless otherwise indicated, we own the copyright and other intellectual property rights (“IP”) in the content on this website. Some of the IP in the content may be owned by someone else and is included on our website under a license or agreement. All copying, downloading, reproduction, distribution adaptation, modification or communication of the site or any content is prohibited except with our prior written permission. The site contains trademarks which are registered or otherwise protected by law. You are not permitted to use these trademarks except with our prior written permission.
We are happy to provide products for photoshoots and events to our Trade customers. There is a 10% charge for the value of the goods to cover our handling and packaging. Should any of the products break or get damaged during a loan, the wholesale value or a repair fee is chargeable.
MARKETING COMMUNICATION & PRIVACY
McMullin & co only collects personal information when you knowingly provide it. Personal information is collected in a number of ways, including directly from you over the phone or via email, within marketing activities and invitations responses, and when you submit information to us through or website (eg. email chat or cookies).
Your contact details may be used by us for the purpose of sending marketing correspondence or invitations to you. We acknowledge and respect an individuals choice to opt-out of our direct marketing communications and activities.
All amounts listed on the website are in Australian Dollars (AUD)
Our products are natural and handmade and are therefore unable to have an unconditional warranty. However, we will replace any product if it is defective within six months for furniture and one month for all other items from the date of receiving provided the product was used for normal purposes and maintained in accordance with the care instructions.
Any improper or negligent use or neglect will void this warranty. The warranty applies to household residential use only and not to any commercial, contract, rental, trade, institutional or other non-residential use. If you wish to make a claim under this warranty, you must provide photographic evidence to support your claim.
You must also send us:
The invoice number and date of purchase; and
A full shot of the product with two close-up images of the defect.
For the avoidance of doubt, a product is not defective if there is a manufacturing variation referred to above.
Subject to the above and subject to any condition, warranty or right implied by, or any statutory consumer guarantee contained in, any law (including the Competition and Consumer Act 2010 (Cth)) which cannot by law be excluded by agreement:
We give no warranties if any expressly set out in these terms and conditions; and All implied conditions, warranties and rights are excluded.
The following only applies if you are located in Australia and deemed a “consumer” under the Australian Consumer Law (ACL) and may not apply in your particular case. Our products come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure. By stating these rights, we do not vary or extend the remedies otherwise available to you. The name, business address, telephone number and email address of the person giving this warranty are:
McMullin & co.
13 Thompson Street
Marrickville, 2204, NSW
Ph. 0423 114 882