Support

SHIPPING & DELIVERY

We provide multiple delivery options for both domestic and international orders to help get your McMullin order to you in a way that suits you best. 


LEAD TIME & DISPATCH

Arrival dates for pre-order and lead-time items are estimates only and may vary due to global supply chain conditions and the nature of our handmade production. Our team will keep you updated via the email address provided on your order and notify you of any changes.

If your pre-order item arrives earlier than expected, please ensure you can facilitate early acceptance as redelivery fees apply. Should you need us to hold your order, we offer complimentary storage for up to two (2) weeks. Beyond this period, a holding fee of $50 per week will apply. This will be invoiced to you separately before releasing your order. For extended hold periods without notice or arrangements made with our team, we reserve the right to cancel your order and deduct a 20% restocking fee.

If your order contains both in-stock and pre-order items, your order may be split so the in-stock pieces can be sent to you sooner. In this case, you will receive separate tracking numbers for each shipment once dispatched.

We appreciate your patience, your McMullin piece is well worth the wait. 

In Stock Items

• Items marked In Stock are available in our Sydney warehouse and will be dispatched within 10 business days of placing your order (excluding lamps).
• If your order also contains pre-order items scheduled to arrive within the same month, we may hold the order so all items can be sent together.
• Ceramic Lamps: Lamps advertised as In Stock will be wired and dispatched within 15 business days to ensure compliance with Australian Standards.
• Once dispatched, your item will be collected by our third-party courier. Delivery times vary depending on your location and the courier selected.

Pre-order Items

• For pre-order items, we provide the expected arrival month into our Australian warehouse.
  
• Your order will be dispatched by the end of the month listed on the product page at the time of purchase. Example: If the listing states “Pre-order arrival — June”, your item will be dispatched by 30 June.
  
• Arrival dates may change due to factors outside our control, including production and freight delays. We will update you as soon as possible via email.
  
• If you need to update your delivery address, please contact us at hello@mcmullinandco.com
  
  

DELIVERY

A street address for delivery must be provided at the time of placing the order, we are unable to deliver to a PO Box.

Should your delivery address change, it is your responsibility to let us know prior to dispatch by emailing hello@mcmullinandco.com. If your order is sent to the incorrect address and returned to McMullin, a redelivery fee may apply.

McMullin reserves the right to request extra freight contributions for remote/rural areas or for large/heavy orders. 

For items delivered by courier, delivery is deemed to be effective when the delivery company receives a signed receipt or delivery docket confirming that the goods were received. If the delivery is attempted to your address and no one is able to sign for it, then the delivery company will transfer it to a nearby depot and leave a card with a number to call to arrange a re-delivery. 

DOMESTIC DELIVERY OPTIONS

We are pleased to offer a range of delivery options. The size of your order or fragility of items purchased will determine the delivery options which are available to you in your area.

McMullin reserves the right to request extra freight contributions for remote/rural areas or for large/heavy orders. 

Our courier services are below:

Standard Courier Delivery

We work with Sendle and Couriers Please as delivery partners for our smaller items up to 5kg. They offer parcel tracking and service a wide range of delivery locations.

Deliveries are only available Monday to Friday and delivery time is estimated below:

Sydney, Melbourne & Brisbane Metro areas | 1-10 business days from time of dispatch

All other areas | up to 14 business days from time of dispatch

Express Courier Delivery | 1 man, delivery to ground floor

Our Express Courier Delivery is serviced by Direct Freight and is offered for most of our furniture and homewares. Their couriers will deliver direct to the ground floor of your building, but not inside your home.

Deliveries are only available Monday to Friday and delivery time is estimated below:

Delivery to Sydney Metro areas within 1-3 business days of dispatch

Delivery to Melbourne Metro areas within 1-3 business days of dispatch

Delivery to Brisbane Metro areas within 2-4 business days of dispatch

Delivery to all other areas within 7 business days of dispatch

If you think you may have trouble moving your goods inside your home alone, we recommend that you have someone available to help you carry the items into your home, unpack and install your furniture. If this isn't an option, we recommend using one of our alternative 2 man services for heavy/bulky items.

We are currently unable to offer selection of specific delivery date or time, weekend deliveries or holding stock.

Sydney Metro Hand Delivery | 1 man, delivery to door

Our Sydney Metro Hand Delivery is offered for most furniture items and homewares. Our couriers will deliver direct to the door of your home, but not inside your home.

Once your order is ready, our warehouse team will contact you to arrange a delivery date of your choosing between Monday to Friday with a delivery window of 9-5pm. The delivery time is not able to be specified.

If you think you may have trouble moving your goods inside your home alone, we recommend that you have someone available to help you carry the items into your home, unpack and install your furniture. If this isn't an option, we recommend using one of our alternative 2 man services for heavy/bulky items.

We are currently unable to offer selection of specific delivery date or time, weekend deliveries or holding stock.
 

Premium Delivery* | Sensitive Freight 2 Man Service – Metro Areas Only

We use a dedicated sensitive freight service that covers most metro areas in ACT, NSW, QLD & VIC. This is a 2-man premium service that will place the item into the room of your choice and it is the nominated service for delivery of our larger or more fragile items. Once your order has been dispatched our couriers will be in contact with you within 3 business days to provide a selection of three delivery time and date options. Delivery will take up to 10 business days once your order has been dispatched.

Please take note of the following courier guidelines:

Couriers will not collect or relocate the receiver’s household items to accommodate new products or unpack or remove any waste from the delivery residence. The access to that room must be clear and without hazards or obstacles. This is the responsibility of the receiver. Couriers will avoid using handling devices within the house/residence such as e.g. hand trolleys. However, they may be necessary in some instances.

White Glove Delivery* | Sensitive Freight 2 Man Service, Assembly & Rubbish Removal – Metro Areas Only

Our White Glove Delivery is available for most metro areas in ACT, NSW, QLD & VIC. This deluxe service includes a 2-man delivery into your home, plus also the assembly of products and rubbish removal. Once your order has been dispatched our couriers will be in contact with you within 3 business days to provide a selection of three delivery time and date options. Delivery will take up to 10 business days once your order has been dispatched.

Please take note of the following courier guidelines:

Couriers will not collect or relocate the receiver’s household items to accommodate new products or unpack or remove any waste from the delivery residence. The access to that room must be clear and without hazards or obstacles. This is the responsibility of the receiver. Couriers will avoid using handling devices within the house/residence such as e.g. hand trolleys. However, they may be necessary in some instances.



Sydney Warehouse Pick Up

We offer pick up from our warehouse in Botany, NSW 2019 during our opening hours. Our team will contact you by email once your order is ready to collect, and you must be available to pick up with item within 10 business from that date. We require 24 hours notice of your intended collection day and you will need to ensure that your or your courier have suitable size vehicle for your order.

McMullin  Warehouse
15 Salisbury Street
Botany, NSW 2019

Opening Hours
Monday to Thursday | 9.00am to 4.00pm
Friday | 9.30am to 3.30pm

Shipping & Collection Terms

Please note that all orders must be collected within 14 business days of notification.
If your item is not collected within this timeframe, we will be unable to continue holding the stock and your order will be placed on backorder.

A holding fee of $50 per week will apply for any items collected after the 14-day period.

Pallet Shipping

Our pallet shipping service is available for trade or wholesale customers. We use this service for large orders which require delivery on a pallet. Please contact trade@mcmullinandco.com to enquire about this service.

*Exclusions may apply to some regional or remote areas. Please contact our team if this applies to you.

INTERNATIONAL DELIVERY

Standard Delivery | 1 man, delivery to ground floor.

We work with Fedex for International shipping and our website will calculate a quote for this through the checkout process for most smaller products. The quoted rate is exclusive of duty, and depending on tax requirements of your country you may or may not be required to pay a relevant duty fee prior to delivery.

Due to the fragile nature of our mirrors and other selected products we are unable to ship these internationally. For oversize items such as bedheads please contact us at hello@mcmullinandco.com for a shipping quote.

Fedex couriers will deliver Monday to Friday, direct to the ground floor of your building but not inside your home.

Delivery time is estimated at 7-10 business days from the date of dispatch.

If you think you may have trouble moving your goods inside your home alone, we recommend that you have someone available to help you carry the items into your home, unpack and install your furniture. If this isn't an option, we recommend using one of our alternative 2 man services for heavy/bulky items.

We are currently unable to offer selection of specific delivery date or time, weekend deliveries or holding stock.

Freight Forwarder

You are welcome to arrange your own freight carrier and our team will prepare your order for collection. Please contact us at hello@mcmullinandco.com to arrange this.

New Zealand - Stockist

For our customers from New Zealand, we encourage you to order through our stockist A&C Homestore.