TRADE | TERMS & CONDITIONS
01 – Registration
Once you have registered someone from our customer service team will review your application. The process for approval is based on the below criteria;
CRITERIA FOR APPROVAL – WHOLESALE
CRITERIA FOR APPROVAL - TRADE
02 – Orders & Payment
03 – Delivery & Shipping
04 – Imagery
MCMULLIN & CO. INTELLECTUAL PROPERTY
We have a shared drop box folder of images that you are welcome to use and share on your website and social channels with the following conditions.
Our image folder will be shared with you with your log in details if your account is approved.
Unless otherwise indicated, we own the copyright and other intellectual property rights (“IP”) in all our photos and content on our website. Some of the IP in the content may be owned by someone else and is included on our website under a license or agreement. All copying, downloading, reproduction, distribution adaptation, modification or communication of the site or any content is prohibited except with our prior written permission. The site contains trademarks which are registered or otherwise protected by law. You are not permitted to use these trademarks except with our prior written permission.
05 – Product
All our goods are hand made to order and this means can be slight variances between batches and items, we love working with masters of their crafts as opposed to machines and we do not consider these variances faults. All pieces are carefully hand-picked and checked before dispatch.
Our ceramics are traditionally handmade and placed in a woodfire kiln, every effort is made to ensure there is minimal colour variations to our ceramic pieces, however, it can be expected and is something that we love.
Please note our natural ceramics are not watertight. We love dry flowers in ours but for fresh flowers please place a watertight container inside the vessel.
TEAK & CANE
Teak and cane are also a natural material which may also have colour variations. We suggest keeping these materials out of direct sunlight as it will cause fading overtime. Applying a natural oil or beeswax will help maintain the materials over time.
06 – Loans
We happily will loan out goods on hand for photo shoots. 10% of the value of the goods is chargeable for packaging and handling of the goods. Delivery and collection of the goods is not included in the 10% fee. Goods need to be returned in the same condition there were collected.
Any damaged or broken goods will incur either a repair or replacement fee.
07 – Exchanges, Returns, Refunds & Credits
As our goods are made to order, we are unable to offer refunds.
We can offer you a credit on your account or an exchange if you would like to return your goods in their original packaging and in unused, resalable condition.
If a product arrives broken or damaged, please alert us within 24 hours of receiving the goods and we can offer to send out a replacement item. If the goods are out of stock, we may offer a store credit. Please alert us to your broken or damaged goods within a reasonable time of receiving the items, if a sufficient amount of time has passed since you received your item a replacement or credit may not be possible.
08 – Warranty
Our products are natural and handmade and are therefore unable to have an unconditional warranty. However, we will replace any product if it is defective within 6 months for furniture and one month for all other items from the date of purchase provided the product was used for normal purposes and maintained in accordance with the care instructions.
Any improper or negligent use or neglect will void this warranty. The warranty applies to household residential use only and not to any commercial, contract, rental, trade, institutional or other non-residential use. If you wish to make a claim under this warranty, you must provide photographic evidence to support your claim.
You must also send us:
Subject to the above and subject to any condition, warranty or right implied by, or any statutory consumer guarantee contained in, any law (including the Competition and Consumer Act 2010 (Cth)) which cannot by law be excluded by agreement:
We give no warranties if any expressly set out in these terms and conditions; and All implied conditions, warranties and rights are excluded.
The following only applies if you are located in Australia and deemed a “consumer” under the Australian Consumer Law (ACL) and may not apply in your particular case. Our products come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure. By stating these rights, we do not vary or extend the remedies otherwise available to you. The name, business address, telephone number and email address of the person giving this warranty are:
McMullin & co.
13 Thompson Street
Marrickville, 2204, NSW
Ph. +61 423 114 882